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| Module |
Content |
| TDX Foundations |
Acct/Depts, Acct/Dept attributes, Briefcase/Attachment integration, Days Off, Locations, Example users & groups (see Acme University org chart) |
| Core integrations |
None |
| Ticketing essentials |
IT Tickets app |
| Advanced ticketing |
IT Tickets app: automation rules, response template, survey w/ response, task template, workflow |
| Reporting |
Desktop template, IT Tickets report |
| Client portal overview |
Home page, apps locked down |
| Service catalog |
ECAR template imported.
|
| Enterprise request management |
Very basic Facilities app, HR app, Registrar's Office app |
| Knowledge base |
A couple of KB entries. |
| IT service change management |
IT Tickets "simple change approval", Friday blackout windows |
| Asset management |
IT Assets/CIs
|
| Enterprise asset management |
Facilities assets exists (but is not populated) |
| Problem management |
Exists but no examples. |
| Project management |
Project: Laptop encryption (TDClient view) and TDNext view
|
| Portfolio planning |
Project request: Network upgrade request
- Processes
- Systems affected
|
| Resource planning |
Resource pools exist but no data. |
| Time & expense tracking |
Expense types & time types exist. |