IT Professional Services

Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

Categories (6)

Application Development

Tools, services, and products that support the ERP, the mainframe, mobile application development, and custom application development, including tools built into ERP and mainframe systems, as well as integration with third-party systems.
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Business Continuity and Disaster Recovery

Business continuity consulting and planning and disaster recovery planning, including disaster recovery exercises.
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Consulting and Advising

Guidance services on how to leverage technologies and select technology solutions, including those in the cloud.
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Enterprise Licensing

Negotiation, acquisition, and management of licenses for technology broadly used throughout the institution.
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IT Service Management

People, processes, and tools that enable service management. This is a supporting service.
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Training

Training services for end users on IT applications and systems.
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